Purnima ThakreJul 16, 20202 min readIt’s 2020, Learn from Your CustomerYour customer has all the answers. The art, however, lies in being able to gather those insights efficiently and act on them effectively....
Purnima ThakreDec 9, 20193 min readTo Focus on Growth, Focus on Customer ExperienceCustomer experience (CX) is more than a buzzword: it is a decision to understand your customer, place their needs at the center of your...
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